Privacy Policy – Eagle’s Nest at the Lake

Effective Date: January 1, 2025

Eagle’s Nest at the Lake (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, https://eaglesnestatthelake.com.

1) Information We Collect

Personal Information (submitted by you):

When you complete the “Book a Stay” form, we may collect:

  • Name
  • Phone number
  • Email address
  • Home address
  • Booking dates
  • Message content

Automatically Collected Data (via cookies & analytics):

  • Browser and device information
  • IP address and general location
  • Website usage data (pages visited, time spent, interactions)
  • Cookie data (used for site functionality and Google Analytics 4)

2) How We Use Information

We use collected information to:

  • Respond to inquiries and manage booking requests
  • Communicate with you about reservations and guest services
  • Improve our website and offerings
  • Analyze site usage and performance via Google Analytics

3) Sharing of Information

We do not sell or rent your personal information. We may share data only with:

  • Service providers that assist with website hosting, communications, or analytics
  • Authorized staff who need access to booking information for guest services
  • If required by law, to comply with legal obligations

4) Cookies & Analytics

Our site uses cookies to improve site functionality and visitor experience.

We also use Google Analytics 4 (GA4) to collect anonymized usage data.

5) Data Retention

  • Booking form submissions are retained only as long as necessary to respond to inquiries and manage reservations.
  • Analytics data is retained in accordance with Google’s GA4 policies.

6) Security

We take reasonable steps to safeguard personal information submitted through our website. However, no online system is completely secure, and we cannot guarantee absolute protection.

7) User Rights

Depending on your location, you may have the right to:

  • Access, update, or request deletion of your personal information
  • Request details about how your data is collected, used, and shared
  • Restrict or object to certain processing

To exercise these rights, please contact us at: contact@eaglesnestatthelake.com.

8) Contact Us

If you have questions about this Privacy Policy, please contact us at:

Eagle’s Nest at the Lake

Phone: 618.218.0316

Email: contact@eaglesnestatthelake.com

Website: https://eaglesnestatthelake.com